Network

We are experiencing latency issues in the Edmonton region for members connected via SuperNet. We are working with the SuperNet team to resolve this issue as quickly as possible.

The service in the Edmonton region has been restored by AXIA. The root cause of the issue was AXIA making a capacity change to their link. Their technical team has now reverted that change, and will run further analysis.

Cybera will be performing maintenance on its Edmonton router. Members should expect a few short duration outages (15 minutes) during the maintenance window. 

As a follow up to today’s outage, we require an emergency maintenance window later tonight that will result in a few short duration outages as we resolve a related outstanding configuration issue.

On Friday March 8, Cybera experienced an outage that impacted several of our members. On Friday at 4:50 pm we began maintenance work on the DWDM in Edmonton to reset a backup power supply. This work was successfully completed by 5:00 pm. Shortly after (at 5:10 pm), we started receiving alerts notifying us that the

Category:          Network failure Start Time:        2019-03-08  05:06pm Local time. End Time:          2019-03-08  07:45pm Local time. Status update: Service via Edmonton DWDM is restored. It was found out that the DWDM power supply failed and replacement is done.

Category: Network service disruption on the Calgary SuperNet Start Time: Thursday, Nov 1, 2018, 08:23 MDT End Time: Thursday, Nov 1, 2018, 09:40 MDT Duration: 77 minutes This was a wide spread outage and service interruption to multiple services in the Calgary and aggregating communities. Axia dispatched a tech to the site, and the connection

Category: Scheduled maintenance (No down time expected) Start Time: Thursday, July 20, 2017, 21:00 MDT End Time: Thursday, July 20, 2017, 23:59 MDT Duration: 179 Minutes During the time frame indicated above, Cybera will be performing the software update on its Calgary core router. Cybera services should not be affected, but due to the nature

Category: Scheduled Axia maintenance Start Time: Wednesday, April 26, 2017, 00:01 MDT End Time: Wednesday, April 26, 2017, 06:00 MDT Duration: 60 Minutes During the time frame indicated above, Axia will be performing maintenance on their network in Calgary. The outage duration should be less than the total duration of the reserved maintenance window and

Category:    Google Services Start Time:    2017-03-17      8:00 am Local time.  (Friday) End Time:    2017-03-17      4:00 pm Local times. Anticipated outage duration: No Outage During the time frame indicated above, CYBERA will be adding a redundant connection to Google Services at YYCIX ( Calgary) Internet Exchange. During the above outage window we do not expect any

Category:       Calgary Supernet Maintenance Start Time:          2017-03-11    18:00  Local time.  (Saturday) End Time:            2017-03-11    18:30 Anticipated outage duration: 10 minutes During the time frame indicated above, SHAW will be performing maintenance on the Cybera to Supernet connection in Calgary. The outage duration should be less than the total duration of the reserved maintenance window and could

Category:        EDMONTON router maintenance Start Time:          2017-03-08  21:30  Local time.  (Wednesday evening) End Time:           2017-03-08  21:45 Anticipated Outage Duration: 15 minutes or less During the time frame indicated above, Cybera will be performing maintenance on one of its virtual core router in Edmonton. The outage duration should be less than the total duration of the

Category: Calgary Supernet Maintenance  AXIA Change Ticket # CA0001322541  Start Time: 2017-02-08  00:01  Local time.  (Wednesday)  End Time: 2017-02-08  06:00  Anticipated Outage Duration: 5 minutes  During the time frame indicated above, Axia/Supernet will be performing maintenance at the Calgary PoP. The outage duration should be less than the total duration of the reserved maintenance window and

Category: EDMONTON Supernet Maintenance  AXIA Change Ticket # CA0001322911  Start Time:  2017-02-15  00:01  Local time.  (Wednesday)  End Time: 2017-02-15  06:00  Anticipated Outage Duration: 5 minutes  During the time frame indicated above, Axia/Supernet will be performing maintenance at the Edmonton PoP. The outage duration should be less than the total duration of the reserved maintenance window and