Emergency network maintenance – tonight

Category: Maintenance

Planned Start Time: Wednesday, May 1, 2019, 19:00 MDT
Planned End Time: Wednesday, May 1, 2019, 21:00 MDT

Anticipated outage duration: This maintenance work will result in three to four, 15 minutes or less outages during the time frame indicated above.

As a follow up to today’s outage, we require an emergency maintenance window later tonight that will result in a few short duration outages as we resolve a related outstanding configuration issue.

Early findings: The outage today was caused by a Routing Engine failure on our Edmonton router and a related software issue that compounded the outage duration. We are working on a full post mortem for this incident and will share our findings at a later time.

Contact: Please contact the Cybera Network Operations Center at NOC@cybera.ca or (403) 536-0880 when network problems are experienced outside of a maintenance window.