Shift Left: Building Efficiency in your IT Department for Education with TOPdesk

Shift Left: Building Efficiency in your IT Department for Education with TOPdesk AugustAug 19 2021 10:00am - 11:00am

Webinar/Workshop/Info Session

Every day the service desk receives many different requests. So, how do you streamline these processes? The “Shift Left” principle empowers your employees with the information they need to get the job done quickly. Join TOPdesk Team Lead for Services, Ben Scavuzzo as he takes us on this journey of efficiency.

Learn to:
1. Enable your clients by presenting them with relevant knowledge items, where and when they need them the most.
2. Increase the efficiency of your service desk by empowering your operators to utilize expert knowledge to find simple solutions.
3. Facilitate processes that keep your knowledge current, and at the centre of you support processes.

This event is free and open to all. Contact shareit@cybera.ca for a link to the webinar.

Questions: shareit@cybera.ca

  • TOPdesk
    Organizer of Shift Left: Building Efficiency in your IT Department for Education with TOPdesk
    At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences. Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management. But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization. We hope that in the future people won’t even realize we started with just a ticketing tool. Instead, they’ll know TOPdesk as their guides to service excellence.
  • Alberta ShareIT Program
    Organizer of Shift Left: Building Efficiency in your IT Department for Education with TOPdesk
    The Alberta ShareIT Program is managed by Cybera, and led by the province's post-secondary education sector. It leverages economies of scope and scale to give members access to IT hardware, software, and services.
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