BCNET Course: ITIL 4 Specialist

29Mar
BCNET Course: ITIL 4 Specialist MarchMar 29 2023 08:30am - MarchMar 31 2023 04:30pm
Training CourseVirtual

March 29-31, 2023
8:30am - 4:30pm PT

Course available to ShareIT members.

 

This course provides IT Security Professionals with the knowledge and skills needed to implement security controls.

 

COURSE DESCRIPTION

Create, Deliver & Support qualification is intended to provide candidates with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

 

COURSE OBJECTIVES

Students will learn to:

  • Understand how to plan and build a service value stream to create, deliver and support services.
  • Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams.
  • Know how to create, deliver, and support services.

 

The following ITIL practices are in scope in this ITIL Course:

  • Service design
  • Software development and management
  • Deployment management
  • Release management
  • Service validation and testing
  • Change enablement
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management

 

WHO SHOULD ATTEND?

A candidate for the ITIL 4 Create, Deliver and Support qualification must have earned the ITIL 4 Foundation Certification.

The audience for this ITIL 4 Create, Deliver & Support course includes:

  • Individuals who manage the operation of IT-enabled & digital products and services
  • Individuals who are responsible for end-to-end deliver

 

COURSE BENEFITS

The purpose of the ITIL 4 Specialist: Create, Deliver & Support Examination is to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery, and support of services.

The ITIL 4 Create, Deliver and Support qualification is one of the pre-requisites for the ITIL 4 Managing Professional Designation -which assesses the candidate’s practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows.

For more information and to register visit: bc.net/service-catalogue/itil-4-specialist-create-deliver-and-support

Cost: $2195.00

  • BCNet
    Organizer of BCNET Course: ITIL 4 Specialist
    BCNET is a not-for-profit, shared services organization that represents the interests of our members––colleges, universities and research institutes in British Columbia. We continuously engage with our members to explore, evaluate and develop solutions that meet their unique needs. Our aim is to build value through collaboration, drive down costs, maximize efficiencies, expand services offerings, enhance service quality and further the mission of our members.
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