Enterprise Service Management: a collaborative approach

19Apr
Enterprise Service Management: a collaborative approach AprilApr 19 2022 10:00am - 11:15am

Webinar/Workshop/Info Session

Join our panel discussion to discover why Enterprise Service Management (ESM) is important for your organization’s efficiency; and how it can help in creating a collaborative approach across multiple departments. Our panelists — Kais Laribi, Application Manager - University of Ottawa, Kevin LePage, ITS Manager - Helpdesk Services - Simcoe County District School Board and Akul Grover, Business Development Manager - TOPdesk Canada — who will share their experiences. A live demonstration of TOPdesk's ESM solution will be demonstrated.

This event is free to attend.

If you have any questions, please contact shareit@cybera.ca.

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  • TOPdesk
    Organizer of Enterprise Service Management: a collaborative approach
    At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences. Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management. But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization. We hope that in the future people won’t even realize we started with just a ticketing tool. Instead, they’ll know TOPdesk as their guides to service excellence.
  • Alberta ShareIT Program
    Organizer of Enterprise Service Management: a collaborative approach
    The Alberta ShareIT Program is managed by Cybera, and led by the province's post-secondary education sector. It leverages economies of scope and scale to give members access to IT hardware, software, and services.
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